At Nevilvox, we want you to be fully satisfied with your purchase. If your order arrives damaged, defective, or incorrect, we will make it right. Please review our return and refund policy below.
1. Eligibility for Returns
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Returns are accepted only if the product is defective, damaged during shipping, or incorrect.
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Products must be returned in their original packaging, unused, and with all included accessories/manuals.
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Change-of-mind returns (e.g., wrong color/choice by customer) are not accepted.
2. Return Process
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Contact us at [email protected] within 48 hours of receiving your order.
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Provide your order number, photos of the product, and a brief description of the issue.
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Our team will review your request and arrange a pickup or advise on the return procedure.
3. Refund Method
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Since we only accept Cash on Delivery (COD), refunds will be issued in cash at the time of product pickup, or via bank transfer (if requested).
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Refunds are processed within 7–10 business days after we receive and inspect the returned product.
4. Non-Returnable Items
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Products damaged due to customer misuse.
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Items without original packaging/accessories.
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Discounted/clearance items (unless defective).
5. Replacement Option
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Instead of a refund, you may choose to have the defective product replaced with a new one (if available in stock).
6. Contact Us
For any return or refund-related inquiries, please reach out to us at:
📧 [email protected]